Shipping, Return and Refund Policy

Shipping Policy

We delivery OmegaKicks to you worldwide however our products are made custom for you, so please allow for the following delivery times:

  • United Kingdom, United States, Canada & Australia - 10-25 Days (EMS Destination Tracking)**
  • All other Countries - 2-4 weeks (No Tracking Information)

We offer a one time per order completely free exchange for sizing issues and a full refund/new shipment on tracked orders over 30 days.

** Please allow 7-10 days for tracking information to be sent 

----------------------------------------------------------------------------------

Return and Refund Policy

  •  Items Damaged or Poor Quality
If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. Omega Kicks will replace any items damaged or poor-quality at no additional cost. Omega Kicks is not responsible for items damaged in shipping.

  •  Wrong Product Shipped/Missing Items
If we ship the wrong product to you, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.

  • Design Issues
If you have any other complaint regarding the design printed on a product, please send us a photo. Credits, refunds, or reprints will be issued at the sole discretion of Omega Kicks if the printed design differs substantially from the artwork that was submitted. We will investigate every case and will work to provide a resolution that satisfies you.

  • Sizing Issues

In the rare event that you are unhappy with the fit of the shoe, Omega Kicks will process a free exchange.

Refunds will not be issued for sizing disputes, only exchanges are allowed. Free Exchanges will only be allowed once per shoe order. Any costs related to exchanges past the first free exchange must be covered by sellers.

In order for a free exchange to be processed, you must provide the following information:

  1.  Reason the shoe didn’t fit (i.e. too small, too big, too narrow), 
  2.  The new size requested by the customer,
  3.  Customer name and Order Number.


Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input
error and will not be eligible for exchange by Omega Kicks.

To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for customer reference.

 

  • Package Returned To Sender

If a package is returned to sender by the shipping courier, Omega Kicks will reship the package to your customer for free after an address verification is completed.


Note: Omega Kicks will not refund returned packages and reshipment times are the same as regular orders.

 

  • Package Returned To Sender – Wrong Address


Omega Kicks will not refund nor assume liability for orders returned to sender due to incorrect address information provided by customers or missed delivery attempts by couriers. You may request a reshipment attempt but you will be responsible for fees associated with additional delivery attempts.

 

  • Used Items and Term Limits


Items in used condition are not eligible for refunds or exchanges. New and unused items that have been successfully received by customers within 30 days are eligible for returns or exchanges.

Once 30 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.